Frequently Asked Questions
Everything you need to know about shopping with David C Cook
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for those who need their fashion essentials sooner.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
What payment methods do you accept?
David C Cook accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, sustainable fabrics and fair labor practices to ensure our clothing feels as good as it looks.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.